Refunds & Cancellations

This policy covers purchases from Untrivial, Inc., a Delaware corporation doing business as Orchestrator.inc. It applies to each Orchestrator.inc offering below.

The Free plan costs $0. The Agent Orchestrator desktop app, CLI, and AO Mobile are free and open source under Apache 2.0. There is no subscription to cancel, so there is nothing to refund. To stop using AO, uninstall it.

Starter ($20/month) and Pro ($40/month) are monthly AO Cloud subscriptions. They are billed in advance each month through Stripe and renew automatically until you cancel. Plan details are on the Pricing page.

• How to cancel. An organization admin can cancel in the AO app under Settings → Upgrade → Manage. You can also email [email protected] with your organization name and the email address on the invoice. You can cancel at any time. There is no minimum term.
• When it takes effect. At the end of your current paid month. You keep your plan until then, then move to the Free plan, and you won’t be charged again.
• Refunds. Monthly charges are not refundable, and we don’t prorate partial months. This applies to the month in which you cancel.
• Response time. We confirm cancellations made by email and answer billing requests within 5 business days.

Enterprise plans have custom pricing under a separate agreement with your organization. Billing, cancellation, and refund terms are the ones in that agreement. For questions, email [email protected].

If a charge looks wrong, such as a duplicate charge or a charge after your cancellation took effect, email [email protected]. Include the date, the amount, and the receipt or invoice number. We reply within 5 business days.

Please contact us before you dispute a charge with your bank or card issuer. Most billing problems are faster to fix directly.

We will update this page before these terms change or we sell a new kind of paid plan. Every change shows a new “last updated” date.

For all billing, refund, and cancellation requests, email [email protected]. You can find other ways to reach us on the Support & Contact page.